- What is an Airport Shuttle?
- Where can I purchase ticket once I arrive at the airport?
- What will the Airport Shuttle look like?
- How long will I have to wait for the Airport Shuttle after purchasing my ticket?
- What happens if my arrival flight is delayed or canceled?
- How do I arrange for the Airport Shuttle to pick me up from my hotel/destination?
- How many pieces of luggage per person can the Airport Shuttle accommodate?
- Can the Airport Shuttle accommodate wheelchairs?
- Does the Airport Shuttle have car seats for children?
- What areas of New Orleans do you service?
- Can I return to the airport with your service?
- What are your hours of operation?
- When do I make a reservation?
- How do I make a reservation?
- What if I do not use my tickets?
- Can you offer even lower fares to large groups?
- Do you accept credit cards?
- Can you help me reserve transportation at other airports around the world?
- Do you provide travel services outside of transportation to and from the airport?
- When will my ticket expire?
What is an Airport Shuttle?
We are an on-demand shared ride vehicle service. We use large vehicles with lots of storage. We understand the stress of air travel and our reliability and advance reservations reduce that pressure.
Where can I purchase ticket once I arrive at airport?
If purchasing your ticket(s) at the Airport, proceed to the baggage claim area on the ground level (see map). After you have retrieved your luggage, proceed to one of the Airport Shuttle ticket desks, located across from baggage claim areas 1, 5, 9, 11 and 12. More details
What will the Airport Shuttle vehicle look like?
Our vehicles are white with yellow lettering that says "Airport Shuttle" on its side. An excellent marker on the side of every vehicle is our phone number, 522-3500. If you do not see 522-3500 on the side of the vehicle, it is not us!
How long will I have to wait for the Airport Shuttle after purchasing ticket?
Service is available on a continuous basis with vehilces departing approximately every 30 minutes from 9:00 AM through 10:00 PM. Having an advance reservation will ensure your timely departure to or from the Airport.
What happens if my arrival flight is delayed or canceled?
If your flight is delayed you will still have a reservation on the next departing shuttle. Service from New Orleans International Airport is available on a continuous basis with vehicles departing approximately every 30 minutes. Please present your web ticket to an Airport Shuttle Loading Dock Representative after you have retrieved your baggage.
How do I arrange for the Airport Shuttle to pick me up from my hotel/destination?
For Departure Reservations, please call 504-522-3500 no later than 24 hours prior to your flight. Domestic flights require passengers to arrive 2 hours prior to flight departure; international flights require passengers to arrive 3 hours prior to flight departure. Please inform the Reservationist if you have an international flight so we may schedule an earlier pick-up time.
How many pieces of luggage per person can the Airport Shuttle accommodate?
Our luggage policy is three (3) average-sized pieces per person as per airline specifications. Oversized or additional luggage is subject to an additional fee. (Please note: Our vehicles cannot handle equipment or large items.)
Can the Airport Shuttle accommodate wheelchairs?
Yes, handicapped-accessible vehicles are available; however, we recommend reserving one of our Wheelchair-Accessible vehicles. If wheelchair-accessible service is needed after you arrive, please call our reservations department at 866-596-2699 for assistance.
Does the Airport Shuttle have car seats for children?
Airport Shuttle does not provide child car or booster seats. Although not required, travelers can bring their own child car seats or booster seats for use.
What areas of New Orleans do you service?
We serve locations in the French Quarter, Downtown area, Central Business District (CBD), Warehouse District (near the Convention Center) and Uptown New Orleans. Click here for your location.
What are your hours of operation?
We are open from 05:55 AM to 10:00 PM, 365 days a year.
When do I make a reservation?
As soon as you have your flight info.
What if I do not use my tickets?
Shuttle Tickets are non-refundable. Airport Shuttle is not responsible for lost or unused tickets. Ticket expires one year from purchase or first date of service, whichever is later.
Do you accept credit cards?
Yes, we accept VISA, MasterCard, American Express and Discover.
Can you help me reserve transportation at other airports around the world?
We are a member of the GO Airport Shuttle network -- the world's largest network for rides to & from airports. When planning your trip, just visit www.airportshuttleneworleans.com for all of your rides in and out of airports.
Do you provide travel services outside of transportation to and from the airport?
Yes and No. Airport Shuttle is only permitted to provide transportation to or from the Louis Armstrong New Orleans International Airport; however, if you require other forms of transportation or travel services, we can refer you to one of our sister companies.
When will my ticket expire?
Ticket expires one year from purchase or first date of service, whichever is later.